Worry-Free Purchase Available with Giftscar

What is Worry-Free Purchase Protection?

Giftscar Worry-Free Purchase Protection is a customer protection service that provides coverage for lost, damaged, or delayed shipments. Additionally, this service includes carbon offset compensation for the emissions generated during order delivery, ensuring a worry-free shopping experience with Giftscar.

Is Worry-Free Purchase Protection mandatory?

No, Worry-Free Purchase Protection is an optional service that you may choose to add during checkout. It covers shipping-related issues such as damage, loss, or delays. If you do not need this protection, simply leave the option unchecked when placing your order.

How does Worry-Free Purchase Protection resolve shipping issues?

The protection process is as follows:

  • Select Worry-Free Purchase Protection and pay a small fee during checkout;

  • If your order qualifies, it will be fully protected throughout the shipping process;

  • If your package is lost, damaged, stolen, or delayed, you may file a claim with Giftscar;

  • Upon approval, you will receive a refund or replacement.

What does the protection cover?

You will receive a confirmation email detailing the specific terms of coverage. Since coverage may vary by product, please review the protection details for each item before filing a claim.

Are there time limits for filing a claim?

Yes, please note the following deadlines:

  • Undelivered packages (lost):

    • Domestic orders: File a claim after 30 days from shipment (must be within 90 days);

    • International orders: File a claim after 60 days from shipment (must be within 90 days).

  • "Porch piracy" (marked as delivered but not received): File within 7 days of delivery;

  • Damaged or stolen items: File within 7 days of delivery;

  • Delayed delivery (late arrival):

    • Domestic orders: File after 10 days from shipment;

    • International orders: File after 30 days from shipment;

All claims must be submitted within 90 days of the order date.

What should I do if my order arrives damaged?

If your item is covered:

  • File a claim within 7 days of delivery;

  • Provide photos of the damaged item/package;

  • Coverage includes major damage (e.g., broken, crushed, unusable items) but excludes minor cosmetic flaws (scratches, dents, etc.);

  • Compensation will be up to the item's purchase price.

What if my package is stolen after delivery?

If you have purchased protection:

  • File a claim within 7 days of delivery;

  • Some cases may require a police report for verification.

What if my package is lost during transit?

If the package does not arrive:

  • Domestic orders: Wait 30 days before filing;

  • International orders: Wait 60 days before filing;

Submit your claim through Giftscar customer service.

When will I receive my refund?

Once approved, processing times vary by refund method:

  • Bank transfer: 1-3 business days;

  • Virtual Visa card: Within 1 hour;

  • PayPal/Venmo transfer: Within 1 hour.