Notice:
- 👉 The factory will make a production plan within 24 hours after you submit the order, so the customized information cannot be changed once submitted. Please check your customized information carefully.
- 👉 When you order a product, it is specially designed and prepared for you. Therefore, we cannot accept returns or exchanges. However, we make changes for damages caused by design or product. If you have a problem, feel free to message us.
- 👉 Our supplier is experiencing huge backlogs due to increased order volume and high-quality requirements for customized products. It may take 3-5 days longer than usual to fulfill your order. We appreciate your patience and apologize for the inconvenience during this period. Thanks for your understanding and support.
1. How long for shipment?
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The time frame of an order delivery is divided into two parts:
Processing Time : 3-5 Working Days
Transit time: 5~10 Working Days(depending on the destination)
Shipping methods: air transportStandard Shipping:
Order Price < $59, shipping fee $6.99, transit time: 5-10 Working days
Order Price over $59, Free shipping, transit time: 5-10 Working days -
Expedited Shipping: $16.99 for each order, transit time: 3-7 Working days
- The estimated delivery date consists of: Processing Time + Transit time.
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Shipping Options and Fees:
Destination Standard Shipping Expedited Shipping United States $6.99 (5-10 business days) $16.99 (3-7 business days) Canada $6.99 (5-10 business days) $16.99 (3-7 business days) Australia $6.99 (5-10 business days) $16.99 (3-7 business days) United Kingdom $6.99 (5-10 business days) $16.99 (3-7 business days) Europe $6.99 (5-10 business days) $16.99 (3-7 business days) Rest of the World $6.99 (5-15 business days) $16.99 (3-10 business days) Shipping method can be selected at Checkout.
（2）The shipping time will be affected by public holidays, destination countries(especially shipping addresses outside NA or EU), bad weather and international couriers.
Note:
（1）Taxes (If charged) should be afforded by the customer.
（3）Shipping timelines may be extended during peak seasons, as we work through higher order volumes to ensure every gift is crafted with care. We appreciate your patience and understanding during these special times.
2. Where is my order?
When order is ready to be shipped, a tracking number will be sent to your email so you can follow your package all the way home. Track Order
3. Tips for shipping:
- For delivering successfully, we suggest you leave your correct email box and mobile number during checkout process.
- Unsuccessful delivery caused by blank mobile column cannot be compensated.
- PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even including apartment or unit number. Non-delivery or extra shipping fees due to personal reasons will not be taken by giftscar.
- Your order can be tracked in detail only when it arrives at your country's facility. After it arrives in your country, please allow 5-7 days more for the package to reach you.
4. How long do I have to report a shipping issue?
If you purchased Worry-Free Purchase with your order, you can report an issue within 7 days of delivery to report theft or damage, and you can report a loss for domestic orders between 30 and 60 days after placing the order by contacting our customer service at service@giftscar.com. Otherwise, please notify us at service@giftscar.com. All issues need to be reported within 60 days of order placement.
5. What should I do if my order was stolen after delivery?
If you purchased Worry-Free Purchase with your order, you can report an issue within 7 days of delivery by contacting our customer service at service@giftscar.com. Otherwise, if your shipment tracking shows that your item(s) have been delivered but you have not received them after 3 days, please notify us at service@giftscar.com.
6. What should I do if my order was lost during delivery?
If you purchased Worry-Free Purchase with your order, you can report an issue within 7 days of delivery by contacting our customer service at service@giftscar.com. For packages that have not been delivered, the issue cannot be reported sooner than 30 days from the date it was shipped for domestic shipments (and 60 days for international shipments). If your shipment tracking shows that your item(s) have not been delivered in 30 days, please notify us at service@giftscar.com.
Need Help?
If you have any problem, please contact our customer service department via email: service@giftscar.com. We will reply to you within 24 hours on business days and 48 hours on non-business days.