Thank you for shopping at Giftscar! We specialize in premium, made-to-order personalized gifts. Because every item is uniquely crafted for you, please review our comprehensive shipping and fulfillment guidelines below.
📢 Important Notices Regarding Custom Orders
Finalized Customization: Production scheduling begins within 24 hours of order submission. Once this 24-hour window passes, custom details (names, dates, sizes, or colors) cannot be modified or canceled. Please double-check your personalized text carefully before checking out.
Made-to-Order Return Policy: Because each product is specially designed and prepared for you, we cannot accept returns or exchanges for buyer's remorse. However, if your item arrives damaged or features a manufacturing defect, please contact us immediately—we will gladly arrange a replacement.
Peak Season & High Demand: To maintain our strict high-quality standards for embroidery and craftsmanship, fulfillment times may occasionally experience a 3-5 business day extension during high-volume holiday seasons (such as Mother's Day, Father's Day, and Christmas). We appreciate your patience as we craft your unique gifts with care.
1. Shipping Timelines & Rates
Your estimated delivery date is calculated as follows:
Estimated Delivery Date = Processing Time + Transit Time
⏱️ Order Processing Time
Standard Processing: 3 - 5 Business Days (Monday – Friday)
✈️ Transit Times & Fees (By Destination)
All orders are dispatched via trusted international air transport.
|
Destination |
Standard Shipping(Orders under $59) |
Free Standard Shipping(Orders $59+) |
Expedited Shipping(All Order Values) |
|
United States |
$6.99 (5-10 business days) |
FREE (5-10 business days) |
$16.99 (3-7 business days) |
|
Canada |
$6.99 (5-10 business days) |
FREE (5-10 business days) |
$16.99 (3-7 business days) |
|
Australia |
$6.99 (5-10 business days) |
FREE (5-10 business days) |
$16.99 (3-7 business days) |
|
United Kingdom |
$6.99 (5-10 business days) |
FREE (5-10 business days) |
$16.99 (3-7 business days) |
|
Europe |
$6.99 (5-10 business days) |
FREE (5-10 business days) |
$16.99 (3-7 business days) |
|
Rest of the World |
$6.99 (5-15 business days) |
FREE (5-15 business days) |
$16.99 (3-10 business days) |
⚠️ Please Note:
Taxes & Duties: Any import taxes, duties, or customs fees levied by the destination country are the sole responsibility of the customer.
Unforeseen Delays: Shipping timelines can be affected by national public holidays, severe weather conditions, customs clearance protocols, or localized courier backlogs.
Tracking Milestones: Tracking links will update with hyper-detailed local carrier information once the package lands and clears customs in your destination country. Please allow 5-7 subsequent days for local delivery.
2. Order Tracking & Delivery Tips
How do I track my order?
Once your bespoke piece is finished and packaged, a shipping confirmation email containing a carrier tracking number will be automatically sent to you. You can follow your package’s journey directly via our [Track Order] page.
Essential Shipping Tips for Successful Delivery:
Accurate Contact Info: Please provide a valid, active email address and mobile phone number during checkout. Giftscar cannot be held liable, nor offer compensation, for failed deliveries resulting from missing or incorrect phone numbers.
Address Details: Ensure your shipping address is thorough and includes necessary apartment, suite, unit, or building numbers. Any non-delivery or return-to-sender fees incurred due to personal address errors will be responsibility of the customer.
PO Box Restrictions: If you select Expedited Shipping, please note that couriers cannot deliver to PO Boxes or BFPO/APO military addresses. A physical residential or business address is required.
3. Shipping Issues, Loss, & Theft
We offer a Worry-Free Purchase protection option at checkout to give you complete peace of mind.
If You Purchased "Worry-Free Purchase":
Stolen / Missing Packages: If your tracking states "Delivered" but the package is missing/stolen, please report the theft to us at service@giftscar.com within 7 days of the listed delivery date.
Lost in Transit: For domestic packages stuck in transit, you can formally report a loss between 30 and 60 days after your order date. International orders can be reported between 60 and 90 days.
If You Opted Out of "Worry-Free Purchase":
Stolen Packages: If tracking shows your package was delivered but you have not received it, please wait 3 business days (as couriers occasionally mark items delivered early), check with neighbors, and then notify us at service@giftscar.com.
Lost Packages: If tracking stops updating for more than 30 days (domestic) or 60 days (international), please notify our team.
❗️ Hard Deadline: All shipping anomalies, losses, or delivery discrepancies must be reported to Giftscar within 60 days of the original order placement date. Inquiries made after 60 days will unfortunately not qualify for review or compensation.
Need Help?
Our customer care team is dedicated to sorting out any issues swiftly.
Email Support: service@giftscar.com
Response Window: Within 24 hours on business days; within 48 hours on weekends.
